- After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by Email/WhatApps
After successful verification, you can expect to receive your order within the following time frame:
- In Metro areas: 7 - 10 working days
- In Non-Metro areas: 9 - 12 working days
To get a more specific delivery window, please refer to
Also, you can check your order status anytime online with our Order Tracking tool at
- Delivery to some postcodes and outlying areas outside Metro areas take slightly longer. For further details on delivery lead times, kindly Email/WhatApps to check delivery options and lead time..
- We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.
- Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
- Unfortunately we are unable to speed up the delivery, The delivery time for your order depends on the Pre-ordering cycle and also what you have ordered. Once the item is shipped you receive a shipment notification.
- As the item has only just been shipped, it may take up to 24 hours to show on the website. Also, note that if you have ordered several items, these may be shipped separately according to stock availability. For the most accurate delivery time of your item(s), please contact us.
Also, you can check your order status online with our Customer ServiceI ordered multiple items, but why did I receive only one email and one tracking number?
- Products may be shipped from various facilities and therefore may arrive at different times. Also, note that if you have ordered several items, these may be shipped separately. you will receive individual emails with the tracking number for the different shipments in the order.
- We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner's time-to-deliver in your location. You can check your order status online with our Customer Service
- Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.Note that items that are shipped from international sellers may experience delays during customs clearing. You can also check the status of each of your items online with our Customer Service
- Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
- You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
- You can also contact our customer service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
- We work in partnership with 4 big logistic companies: Skynet, GDex, Poslaju, Citylink and also have our own delivery team to serve our customer best.
- International shipment is available at Muhaini Online
- Muhaini Online will deliver your order following the address you provide during checkout, whether it is your house address or office address.
- Muhaini Online does not provide you with a self-service delivery location to pick up your orders.